所有香港恒生大學本地、非本地、交流生、研究生及本科生均可使用。

來電時會要求你提供學生證號碼核實身份。

All local, non-local, exchange, postgraduate, and undergraduate students of HSUHK are eligible. You will be asked to provide your student ID number to verify your identity.

撥打熱線後，輔導員會先請你提供學生證號碼，以確認你是本校學生。然後，你可放心跟輔導員傾訴個人困擾，內容將獲得尊重及保密。

Upon calling, the counsellor will first request your student ID number to confirm your status as a university student. You may then share your concerns freely. All discussions will be treated with respect and confidentiality.

專業輔導員（基督教家庭服務中心僱員服務顧問）會接聽，你的隱私將受到嚴格保護。輔導員在處理危機情況和支援青少年方面擁有豐富的經驗，並會細心聆聽你的來電。

Your call will be answered by a professional counsellor employed by the Christian Family Service Centre. Your privacy will be strictly protected. These counsellors are highly experienced in crisis intervention and youth support, and will listen with care and empathy.

我們明白在心情低落時要先交代學生證號碼並不容易，因服務僅限於香港恒生大學學生設立，感謝你的諒解。

We understand that sharing your student ID during emotional distress may be difficult. However, this service is exclusively for HSUHK students. We appreciate your understanding.

你無需等到情況緊急才能致電。不論是輕微煩惱還是較嚴重的情緒問題，均歡迎聯絡我們。

無論問題大小，只要你需要，我們都在這裏。傾談後輔導員會按情況建議你考慮使用校內或其他社區資源面談服務。

No. You do not need to wait until a situation becomes critical to call.
Whether you are experiencing minor worries or more serious emotional challenges, we welcome your call. Regardless of the issue’s severity, if you need support, we are here for you.
Counsellors may also suggest in-person services within the university or community resources, depending on your needs.

我們重視你的反饋，並致力於不斷改善服務質素。熱線人員將會在通話後，三個工作天內邀請你填寫一份網上反饋問卷，你可以在網上不記名問卷中留下自己的意見。我們將細閱你的意見，以確保熱線的服務質素。其他意見或建議，請電郵至sao@hsu.edu.hk 以便跟進。

We value your feedback and strive to continuously improve service quality.
After your call, hotline staff may invite you to complete an online feedback survey with in three working days. You are welcome to share your thoughts, which will be carefully reviewed to ensure service excellence. For additional comments or suggestions, please email: sao@hsu.edu.hk